GENERAL FAQs

You must be at least 21 years old to rent a car with DriveMelb. Drivers under 25 may incur a young driver surcharge.
Yes, DriveMelb rentals include 300 km per day. If you exceed this limit, there's an additional charge of 75 cents per kilometer.
Yes, additional drivers can be added for a fee. They must meet our age and licensing requirements and present the necessary documentation.
To extend your rental, contact us directly as early as possible. Extensions are subject to vehicle availability and additional charges.
Yes, but let us know in advance as additional terms or fees may apply.
Yes, we offer airport pickups for a fee of $120. Our team will meet you directly at the airport for a convenient handover of your rental vehicle.
Pets are permitted in some vehicles with prior notification. Please ensure pets are in carriers and that the vehicle is cleaned before return to avoid additional cleaning fees.

RENTAL POLICY FAQs

We offer a full-to-full fuel policy, which means you'll receive the car with a full tank and are expected to return it the same way.
In the event of an accident, contact emergency services if necessary and report the incident to DriveMelb. For breakdowns, we provide roadside assistance—just call the number provided in your rental agreement.
You can cancel your booking according to our cancellation policy. Cancellations made more than 24 hours before the rental period may qualify for a full or partial refund.
Yes, toll charges incurred during your rental will be tracked and added to your final bill at the end of your trip.

We’re based in Reservoir, Melbourne, VIC. Full collection details will be sent upon booking confirmation.